FAQs

Frequently Asked Questions

How can I place an order? 

You can place an order by browsing our website and adding items to your shopping cart. Once you have everything you want to purchase, you can proceed to checkout and enter your shipping and payment information.

What payment methods do you accept? 

We accept major credit cards such as Visa, Mastercard, and American Express, as well as PayPal.

Will I be charged shipping, customs or duties cost?

No, the price you see is the price you pay – you won’t be charged any extra fees.

When will you ship my order?

 If you order an in-stock item, we’ll ship it within 3 working days and then take up to two weeks to arrive at your doorstep.                                                   

What is your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.            

Can I  cancel my order?

Cancelations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders get sent out before we can process the cancelation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: recycle it, donate it, or enjoy it.                                

Can I track my order?

Yes, you will receive a tracking number once your order has been shipped. You can track your order by visiting the carrier's website and entering the tracking number.

What happens if I receive the wrong item?

 If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. You won’t be asked to ship the product back to us.

Do you offer exchanges?

 We do not offer exchanges. However, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

How do I contact customer service?

You can contact customer service by emailing us at info@glamnhair.com or by filling out our contact form on our website.